Frequently Asked Questions – COOLA Suncare

Your Cart (0)

Login or register to start earning rewards Join Now

Discover and Learn

FREQUENTLY ASKED QUESTIONS

SHIPPING & PAYMENT INFO

When will my order ship?
What payment types are accepted?

ORDER INFO & CONCERNS

My order status says "Unfulfilled". What does that mean?
Why was my order canceled?
Who can I contact with questions about my order?

BRAND INFO

What is COOLA?
What makes your suncare so unique?
Where are your products made?

SUNSCREEN BASICS

What is SPF and what is the difference between SPF values?
What is the difference between UVA and UVB rays? What is Broad Spectrum?
What are the main differences between Classic and Mineral sunscreen?
Where is the expiration date? Is it still good to use after?

SUNSCREEN USAGE

How often should I reapply my sunscreen?
How much sunscreen should I use?
Can I use the body products on my face and vice versa?
Can I use your products while pregnant?
Are your sunscreens safe for use on my kids?
Can I use the sunscreens on or around my lips?
Are your sunscreens safe around my eyes?

COOLA MINERAL COLLECTION

Will these products turn me white?

COOLA CLASSIC COLLECTION

Does your Classic sunscreen have chemicals?
Why does an organic company make a sunscreen with chemicals?
How are your non-mineral sunscreens organic when they use chemicals?
Aren’t spray sunscreens unhealthy and dangerous? Are your sprays aerosol?

PRODUCT DETAILS

Where can I find the expiration date?
Are your products water resistant?
Do your products contain parabens or PABA?
Are your products gluten-free?
Are your products vegan friendly?
Are your products reef friendly?
Why do you have different suncare collections?
What makes your Mineral SPF’s different than others?
Is COOLA Animal Cruelty Free?